24/7 System Operation & Support

Our Expertise / Our Services

Our Mutiara Teknologi Operation & Support Centre (MTOSC) provides a 24/7 System Operation and Support services to our clients based on an agreed Service Level Agreement (SLA). We provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone and to act as a Single Point of Contact for Service Contract.

MTOSC’s services include:

  • 24/7 Systems Operations & Support
  • Incident Management
  • System Health Check
  • System Monitoring
  • Root Cause Analysis
  • System Upgrades
  • Technical Consultancy Services