Our Mutiara Teknologi Operation & Support Centre (MTOSC) provides a 24/7 System Operation and Support services to our clients based on an agreed Service Level Agreement (SLA). We provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone and to act as a Single Point of Contact for Service Contract.

MTOSC’s services include:

  • 24/7 Systems Operations & Support
  • Incident Management
  • System Health Check
  • System Monitoring
  • Root Cause Analysis
  • System Upgrades
  • Technical Consultancy Services

Since 2009, MTOSC has been providing the 2nd Level Helpdesk and Technical Support Services for the MERS 999 Computer Aided Dispatch (CAD) system, which are used by MERS 999 Response Centres (RC) and the five (5) Government Emergency Agencies.

PDC INTERNATIONAL SOFTWARE SUPPORT CENTRE
MTOSC serves as one of the three (3) Software Support Centre for the Priority Dispatch Corp (PDC)’s products and solutions, serving their clients throughout Asia Pacific, Middle East, Europe and North America. PDC is the leading dispatch system provider based in Salt Lake City, Utah, USA. Their primary products include ProQA, the world’s leading emergency dispatch call taking software.

JABATAN PENGAIRAN DAN SALIRAN (JPS) MALAYSIA
MTOSC also serves as the Helpdesk for the Maintenance and Support Services of Sistem Pengurusan Maklumat Ramalan dan Amaran Banjir Negara (SPMRABN) for JPS Malaysia.

KERETAPI TANAH MELAYU BERHAD
MTOSC is also committed to provide the 2nd Level Helpdesk Support Services for KTMB’s Web Based Time Management System.