An operational support system (OSS) is a set of programs

that help a communications service provider to monitor,

control, analyze and manage a telephone or computer network.

As the traditional voice telephone systems converges with packet-oriented Internet traffic (including VoIP), broadband applications such as teleconferencing and DSL, more sophisticated systems like OSS are needed for tasks like ordering and tracking network components (including IP addresses), usage and traffic patterns, billing and reporting.

Mutiara’s Support includes:

  • 24/7 Systems Operations & Support
  • System Upgrades
  • System Health Check
  • Manage system Preventive & Corrective Schedule
  • System Consultancy